Refund policy

Last updated: October 6, 2026

We want you to feel good about your Calmcap. Please read this policy before you order.

Damaged, defective or wrong items: free replacement

If your Calmcap arrives damaged or defective (for example, a leaking or torn gel layer), or you received the wrong color, contact us within 14 days of delivery with your order number and a photo of the issue. We’ll send you a free replacement. If a replacement isn’t available, we’ll issue a full refund. You won’t need to send the item back.

Lost packages

If your order is lost in transit, we’ll reship it at no cost or refund it in full (see our Shipping Policy).

Change-of-mind returns

Because Calmcap is a personal-care item worn on the face and head, we can’t accept returns or exchanges for change of mind, wrong color choice or fit preference. Please check the size range (16.5–26 in / 42–66 cm head circumference) and color before ordering.

Cancellations

You can cancel your order free of charge within 12 hours of placing it, as long as it hasn’t shipped yet. Email us as soon as possible.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

How to reach us

Email support@getcalmcap.store or use our contact form with your order number. We reply within 1–2 business days.